LANDesk Technical Account Manager Offerings
A LANDesk Technical Account Manager offers you a single point of contact for your chosen product support needs. You enjoy dedicated, personal support because each manager is assigned a limited number of accounts. You have direct land-line and cell phone access to your manager, so there’s no need to wait in a hold queue. Plus you can rely on a professional who always works with your account and is familiar with your business environment, processes and objectives.
Pick the Program that Matches Your Requirements
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Advantage
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Premier
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Enterprise
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| Technical Account Managers |
1
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1
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2*
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| Product Specialists |
LDMS/LDSS |
ALM/LPM,
LDMS/LDSS,
LDSD |
ALM/LPM,
LDMS/LDSS,
LDSD |
| Technical Resource Ratio |
14:1
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7:1
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7:1 per TAM
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| Technical Contacts |
2 |
3 |
6 |
| Technical Account Manager Availability |
8 hours a day, Monday–Friday
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8 hours a day,
Monday–Friday
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8 hours a day,
Monday–Friday
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| Technical Account Manager Response Times |
2 hours
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1 hour
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1 hour
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| Incident Support |
Unlimited
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Unlimited
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Unlimited
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| Days Onsite |
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8 days
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16 days
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| 24/7 Priority Access for Level 2 Support |
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Yes
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Yes
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| LANDesk Training Course & Event Vouchers |
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2
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4
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| Annual Product Health Checks |
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1
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2
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| Assigned Business Advisor |
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•
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•
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| Business Gap Analysis |
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•
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•
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| Product Adoption Analysis |
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•
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•
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| Quarterly Business Review |
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•
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•
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| Proactive Communication |
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•
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•
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| Product Knowledge Transfer |
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•
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•
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| Available Language Support |
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•
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•
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* Enterprise TAM customers can exchange two TAMs for a single TAM with a higher level of time dedication (3:1 technical resource ratio versus 7:1 ratio).
We offer a fully dedicated TAM as an upgrade. Learn more in the Frequently Asked Questions flyer.
To learn more about engaging a LANDesk Technical Account Manager, please contact LANDesk today:
- Email sales@landesk.com
- US (800) 982-2130
- Europe +44 (0) 1483 744449
- APAC (801) 208-1785