Successfully managing IT service delivery to the satisfaction of a dynamic and demanding business organization is impossible without first mastering change control in the underlying IT environment. Service-oriented configuration management integrates the technologies and best practices necessary to impose process-driven discipline and efficiency on infrastructure change. This paper describes the core functionality and transformational business benefits of service-oriented configuration management, distinguishes it from systems-oriented solutions, and describes an easy, affordable, step-by-step approach to implementation.

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